Manufacturer's guarantee

Cover

  • The guarantee covers the UPVC FRAMES for Conservatory windows and doors or Porch, Window, doors and double glazed units.
  • The words guaranteed for a period of 10 years applies TO FRAMES, GLASS AND TO OUR CUSTOMERS ONLY NOT TRANSFERABLE SHOULD THE PROPERTY CHANGE HANDS.

Exclusions

  • The guarantee does not cover any furnishings which may be purchased at the same time. These are separately guaranteed. The list below (which is not inclusive) gives examples of the items not covered if applicable
    1. Furnishings
    2. Lighting
    3. Tiling
    4. Blinds
  • The guarantee does not cover the following:
    1. Damage or defect caused by any peril capable of being insured under a household or similar policies of insurance.
    2. Loss of use or consequential loss or damage of any nature.
    3. The damage caused by war risks, sonic booms or nuclear radiations.
    4. Cost relating to the installation of the product.
    5. Damage to the product reported after three days from installation of goods.
    6. Cost involved in replacing any defective part.
    7. Glass breakage – failed perimeter seals of double glazed units are covered as long as the unit is not broken or cracked.
    8. Condensation within polycarbonate

Regular maintenance of moving parts is essential. In the event of it being found that the customer has been negligent in maintaining the product, we reserve the right to recover any costs in rectification of that negligence.

Additional information

The guarantee does not cover normal wear and tear on the product. Locks handles gearing, hinges and letter boxes have 24 months manufacturers guarantee.

Our guarantee

All timber installation are covered for 12 months for defects in materials such as facings, cills Ingo's and apron plates. As long as these have been painted upon installation or with in one month after installation. Any timber not sealed after this time is not covered for cracking, warping and shrinking.

We do not cover anything which is covered by buildings insurance for things such as extremes in weather such as sub-zero temperatures (-10 or below) as all render work is subject to flaking or cracking below such temperatures

Condensation is not covered by Porter's - as condensation is created by lifestyle factors

Ground / base movement or subsidence around or below our works is not covered by our guarantee

Plasterwork is prone to cracking within conservatories as a direct result of the continuous changes in temperature. Hairline cracks can often occur unless walls have been covered with lining paper prior to emulsioning / decoration. Any small cracks are not covered within the plasterwork.

Claims procedure

In the event of any defect arising in the product the matter should be reported to Porter's Porches & Conservatories in writing. The repair will not be authorised until the above claims procedure is followed.

In the event of any claim Porter's Porches & Conservatories may at their sole option repair, replace or pay in cash the amount of the relevant repair

Repair conditions

A Porter's Porches & Conservatories Ltd approved installer must carry out any remedial works.

If for any reason it is not possible to replace a defective part with an identical product a suitable alternative will be used. If any difference shall arise as to the cost to be incurred under this guarantee (liability being otherwise admitted) such a difference shall be referred to an arbitrator to be appointed by the parties in accordance with the statutory provisions then in force. Any making of an award shall be a conditioned precedent to any right of action against Porter's Porches & Conservatories Ltd.